Frequently Asked Questions
goldbet all FAQ — Deposit, Withdrawal and VIP
Deposit methods, withdrawal times, live casino games, VIP cashback and account verification — find direct and detailed answers to goldbet all's most frequently asked questions, all in one place.
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How to deposit money
All deposit methods including bKash, Nagad and Rocket, plus solutions to common issues.
goldbet all currently supports deposits via bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major banks such as Dutch-Bangla Bank, BRAC Bank and Islami Bank are supported. The minimum deposit is just ৳100 — by any method. After goldbet all Login, go to the payment page and select your preferred method.
Log in to your account, go to the payment section, select Nagad and enter the amount. Then send the money to the Nagad number provided by goldbet all using your Nagad app or USSD code. Confirm the transaction ID and amount, then submit. The minimum deposit is ৳100. Once verified, the balance is added to your account automatically.
In most cases, deposits take a little time to confirm. After making the payment, log in to your account and check your transaction history. If more than 15 minutes have passed and the balance has still not appeared, contact goldbet all's 24/7 live chat support with your transaction ID and a screenshot. You will get a quick resolution.
goldbet all does not charge any deposit processing fee. However, mobile banking services such as bKash, Nagad or Rocket may apply their own transaction charges under their respective policies. Bank transfer fees set by your bank may also apply. Check the terms and conditions of your payment provider to be sure.
Yes, bKash is the most popular mobile banking service in Bangladesh and is fully supported at goldbet all. Select bKash on the payment page, enter your number and amount, then confirm with your bKash PIN. You can start with a minimum of ৳100. A 100% welcome bonus of up to ৳15,000 is available on your first deposit.
How to withdraw money
Withdrawal times, limits and solutions to pending issues.
Yes, goldbet all's withdrawal system is active 7 days a week, 24 hours a day. You can submit a withdrawal request at any time — at night or on Friday and Saturday. Processing is usually completed within 30 minutes to 3 hours. The service remains available on public holidays as well.
If you are within the normal processing time, please wait. If it has been pending for more than 3 hours, check your account's transaction history and note the withdrawal reference number. Then contact goldbet all via live chat. Never submit the same withdrawal request multiple times — it can complicate the process.
The standard processing time for withdrawals from goldbet all to bKash, Nagad or Rocket is 30 minutes to 3 hours. Bank transfers may take slightly longer. Processing is faster when security verification is complete and there are no restrictions on your account.
The minimum withdrawal amount at goldbet all is ৳1,000. Requests below this amount will not be accepted. Before withdrawing, make sure your bonus wagering requirements have been met. Full details about withdrawals are available on the Terms and Conditions page.
Casino and Table Games
Questions and answers on live dealers, roulette, Teen Patti and mobile casino.
Yes, goldbet all's live casino runs smoothly on all modern smartphones and tablets. Live tables from Evolution, Pragmatic Play Live and Ezugi can be played through a mobile browser or the app. Keep a stable internet connection and an updated browser for the best experience.
A roulette wheel has slots numbered 0 to 36. You can bet on a specific number, red or black, odd or even, or groups of numbers. A straight-up win on a single number pays more, while betting on red or black gives you close to a 50% chance of winning. The minimum and maximum bet limits are shown on each live table.
In Teen Patti, each player receives three cards and must beat the dealer with the best hand. In Andar Bahar, one card is revealed and you must guess whether the next matching card will fall on the left side (Andar) or the right side (Bahar). Both games are available in the live casino section of goldbet all.
In a live dealer game, a real dealer runs the game from a studio via live video streaming. You place bets in real time and can watch every action the dealer takes. You can also chat with the dealer. goldbet all offers live games from multiple providers, including Playtech Live tables.
goldbet all has tables with different betting limits to suit players with different budgets. New players can start with small amounts at low-limit tables, while high-limit tables are available for experienced players. The minimum and maximum bet amounts are shown on screen before you enter each game room.
VIP Benefits
Details on the four VIP levels, weekly cashback and tier upgrades.
goldbet all has four VIP levels in total: Bronze — up to 0.2% cashback per week; Silver — up to 0.4%; Gold — up to 0.6%; and Platinum — up to 0.8% weekly cashback. Benefits increase as you move up each level.
In addition to regular weekly cashback, VIP members receive special promotions, priority withdrawal processing and dedicated support. Higher levels also bring personalised offers and special rewards. goldbet all's VIP program ensures long-term rewards for regular players.
Weekly cashback is calculated based on your net loss for that week — that is, the difference between total losses and total winnings. For example: a Gold level member who has a net loss of ৳20,000 in a week will receive ৳20,000 × 0.6% = ৳120 in cashback. This is the maximum cashback payable at the Gold tier for that week.
You can advance through goldbet all's VIP levels by playing regularly and making deposits. The more active you are, the sooner you can reach a higher level. Reaching Platinum is for the most dedicated players. Your current VIP status is visible on your account dashboard.
Verification and Documents
What documents are needed and what to do if verification is rejected.
goldbet all may request identity verification in certain situations for security reasons — such as before your first withdrawal, during large transactions, or if unusual activity is detected on your account. This is done to protect your account. Age verification for users 21 and over is part of this process.
The reason for rejection is usually communicated — for example, a blurry image, an expired document or mismatched information. Once you know the reason, resubmit a clear, correct scan of the required document. If you are unsure of the reason, contact goldbet all support via live chat — they will help you resolve the issue.
At goldbet all, you can verify your identity using a National ID (NID), passport or driving licence. A bank statement or utility bill may be accepted as proof of address. Document images must be clear, in colour and complete — any cropped or blurry sections will not be accepted.
Identity verification prevents account fraud and unauthorised access. It ensures that only the genuine account holder can make withdrawals. Keeping users under 21 from accessing accounts is also an important part of this process. Visit the Responsible Gaming page to learn more.
Need more help?
If you could not find the answer to your question in this FAQ, goldbet all's support team is ready to help you directly — in both Bengali and English.
24/7 Live Chat
Visit the site and click the chat icon in the bottom right corner to connect with a support representative. Ask your question in Bengali at any time of day or night — you will get a quick response.
Email Support
For complex issues or document-related matters, contact us by email. goldbet all's support email address is: [email protected] — you can write in Bengali or English.
Support Hours
Live chat and email support are active 7 days a week, 24 hours a day — including public holidays. Support also remains available during BPL or T20 matches.
For more details on our policies and rules, please visit these pages: